FAQs regarding metal accessories orders

1.How many different types of ordering are there?
There are 3 types:
RM - Ready-Made order - Purchase items in stock
RTM - Ready-To-Manufacture order - Order items out of stock
CM - Custom-Made order - Place orders to do customized styles with a brand name or a logo

2.What is the MOQ for items in stock?
There is actually no MOQ required on stock items. But for small order qty less than 500pcs/per color, your order will be considered a sampling order.

3.What is sampling order?
Sampling order refers to an order less than 500pcs/per color for each item. You can choose any item to achieve your design requirements, no matter how many you actually need. For more detailed info regarding sampling orders, click here

4.How do I buy items in stock?
Just simply send us the style numbers for the items you would like to purchase via email, plus the actual order qty for each item you need. After we receive your request, we will email you back with the pricing according to your order qty in 1-2 working days.

5.How do I order items in other colors/finishes that are unavailable？
This kind of request will be considered a RTM order which also requires MOQ 1000 – 3000pcs each color/finish or above accroding to its size and weight.

6.What does ready-to-manufacture mean?
That items are marked with ‘ready-to-manufacture’ means out of stock at the moment. To place a RTM order, there is MOQ required and the lead-time usually will be a bit longer than RM orders.

7.What is the MOQ for ready-to-manufacture items?
The MOQ will be usually 1000 – 3000pcs each color/finish or may be above accroding to its size and weight.

8.I need die sets for the ready-made buttons and the ready-made rivets. Are their die sets in stock, too?
We do not stock die sets expect for the promotion items. But making a die set normally just takes 3-5 working days.

9.What are the lead-times for different types of order?
RM: 1-5 working days
RTM: 7-14 working days (If PP sample needed, PLUS 7-14 working days)
RM: 7-20 working days (If PP sample needed, PLUS 7-14 working days)

10.How do I know how much I should pay for shipping?
After you have decided which item(s) you are purchasing and how many qty for each, then we will include the shipping cost in the PO for you to confirm. For custom-made orders, we also can be able to send you a shipping estimate for your budgeting. But the actual shipping cost for your order will need to be reconfirmed after the production is ready and packed.

11.What is the MOQ for custom-made order?
Placing an custom-made order usually requires 2000 – 3000pcs or more depending on the actual situation including size, material, weight and different types of products.

12.I don't have any artwork to provide for my custom-made order, how can I deal with that?
We have a design team that can assist you with your design. You could just feel free to send us a picture of the reference sample or sketch/drawing of your design.

13.I have an artwork to provide. But what your artwork requirements are and which file formats are accepted?

• We commonly receive the following file formats, however others are accepted:
  Adobe Illustrator (*.ai)
  Illustrator EPS (*.eps)
  Adobe PDF (*.pdf)
  Coreldraw (*.cdr)
  
  
• Please provide original files for any fonts, embedded logos or graphics included in any artwork. Also outlined artworks are required.

14.I have a reference sample in hands and I want to find some items which are similar to be the replacments. But I can't find any item is similar on your website. It is possible to provide me a sourcing service?
Yes. We do provide sourcing service to fulfill the unique requirement of individual customers. But that usually takes 1-5 working days after we receive your detailed request. For more info, click here